Everything you need to know about how SlabDraw works, how billing flows, and what happens to your data.
Browser-based fabrication software designed for stone countertop fabricators. Draw slab layouts with seams and cutouts, view the assembled project in 3D, generate professional estimates, send branded PDFs and customer share pages, run vendor RFQs, manage your CRM and pipeline, automate follow-up emails — one tool, one project file.
Granite, quartz, marble, quartzite, porcelain slab, soapstone — any natural or engineered slab stock. The canvas treats material as metadata on the slab: set the type, color, supplier, cost, thickness, and markup, and the price flows into every estimate that uses it.
1/32 inch. Snap-to-grid keeps your dimensions clean; manual entry accepts decimal or fractional input. The cutlist exports at the same precision the canvas draws.
Eleven industry profiles: eased, quarter-round, half-bullnose, full-bullnose, bevel, ogee, half-ogee, DuPont, Roman ogee, cove, and triple-pencil. Each can be assigned per side and per segment of a piece, with mitered corners marked at any joint. Custom profiles are on the roadmap.
Faucet, soap-dispenser, and other secondary holes can be linked to a parent cutout (typically a sink). When you move the parent, the linked cutouts move with it — relative to the same origin and orientation. Saves you a re-measure every time the kitchen plan shifts an inch.
Yes. The canvas is touch-native on iPad, the bid drawer and CRM are responsive on phone, and the share page is mobile-first by design. Same project file, same data — pick up where you left off on any device.
A clean, mobile-friendly page with your branding, the slab drawing (and 3D view if you've generated one), the line items or summary (you choose what to show, per-customer or per-bid), the total, and three buttons: Accept estimate, Request a change, Confirm material choice. Open Graph previews unfurl cleanly in iMessage and email.
It captures their name, email, IP, timestamp, and an optional comment as a record of agreement. Whether that's a binding contract depends on your local jurisdiction and what your terms say — talk to your attorney for a definitive answer. Many shops use Accept as a clear sign of intent and follow up with a signed paper contract for large jobs.
Their request lands in your Change Request inbox in the CRM, attached to the relevant estimate. You see who, what, and when. Reply directly, roll the request into a revised estimate, or mark it resolved. Nothing falls through the cracks.
Yes. Per-customer "default block visibility" lives on the customer record — set it once and every share page for that customer respects it. Per-bid overrides win when you want to do something different on a specific job.
From any estimate, click Send RFQ to pick vendors from your bidder list. Each gets a private share page (a token URL like /rfq/{token}) tailored to their audience — material suppliers see slab specs, fabricators see piece detail, installers see assembly. They submit a price, lead time, and notes. You compare bids on the estimate detail page, award one with a click, and the awarded cost can write back into the estimate as a cost basis.
No. The /rfq/{token} share page is public-by-token — vendors land on it directly from the email you send. They can submit a bid without signing up. If they're not yet in your vendor list, the bid auto-creates a vendor record (tagged "auto-created") so you can convert them to a regular vendor later.
Yes — that's the point. Send to as many vendors as you want, each gets their own private link. Their bids stack on the RFQ Status row of the estimate, ranked by price + lead time. Award one with a click; the other vendors get a courteous thank-you note.
The vendor's view is pinned to the snapshot you sent them. They see the spec they were sent — even if you tweak the live estimate later. You can re-send to update them; the new snapshot becomes the bid basis.
Every paid plan starts with a 30-day free trial with full feature access. Your card is collected at signup but not charged for the first 30 days. Cancel any time before day 31 from Billing → Manage Subscription and you pay nothing. If you haven't cancelled by then, your first billing cycle begins automatically at the plan's standard rate.
Yes — upgrade or downgrade any time from your Billing page inside the app. Prorations are handled automatically by Stripe.
All major credit and debit cards via Stripe. Annual plans can also be invoiced — email us if you prefer that route. Lifetime plans support installment options on some tiers.
Your price stays locked in. If you signed up during a limited-time offer, your subscription keeps renewing at that rate as long as it stays active.
Because we offer a 30-day free trial, refunds are not typical. If you were billed in error or have a special situation, email us — we'll review every case fairly.
Yes. Plans include multi-user seats with role-based permissions. Invite your quoting team, installers, office staff, and admins. Each user has their own login, their own device list, and their own audit trail.
Each user can enable TOTP-based 2FA from their Profile page (compatible with Google Authenticator, Authy, 1Password, Bitwarden — any RFC-6238 authenticator). Recovery codes are issued on enable. Workspace-wide enforcement (admins requiring 2FA for the whole team) is on the roadmap; today it's per-user opt-in.
Yes. Every project, customer record, estimate, and slab photo is yours. The Download my data button in Profile returns a ZIP with everything — JSON for structure, CSV for spreadsheet, binaries on disk for images. We never sell or share your data.
Workspace settings, all users, all customers, all invoices/estimates (with full bid_data and session_data intact), all projects, all quotes, all materials, all vendors, all templates, all RFQ requests + bids, all change requests, your audit log entries, your email log, and every slab photo + thumbnail as a binary file. Per GDPR / CCPA right to portability.
You have 30 days to come back — your data is soft-deleted but recoverable. We email reminders at T-7 and T-1 before the hard delete. Sign in any time during the grace window to cancel the deletion. After 30 days, every row that belongs to your workspace is permanently removed; the audit log keeps a record of the deletion itself.
HTTPS/TLS in transit, encrypted at rest. Card data never touches our servers — Stripe handles every payment. Passwords are bcrypt-hashed at cost 12. Sessions support remote logout, with an audit-logged enable/disable trail. Strictly-necessary cookies only — no analytics, no third-party trackers.
United States. Database is in a US-region data center (currently Hostinger, migrating to a dedicated VPS). Future Mexico-region hosting is on the roadmap if customer demand justifies it.
Email us or use the contact page. We reply within one business day.